During your subscription, you will receive a pack every month with parts to assemble.
Am I going to pay the same amount every month during my subscription?
Your first pack is charged at £5.99. Your second pack is charged at £19.98. Your pack 3 to 24 is charged at £39.96.
Am I going to receive ‘free shipping ‘every month?
Yes, absolutely. It is free shipping every month until your subscription is ended.
What if I need help while building my model?
It is very easy. Go to our ModelSpace Forum to either post your question to be answered by our experts or check build diaries of your model to also meet and chat with other modellers. If you think you still need help, you can always email email@example.com to receive build suggestions on your model.
When can I expect delivery?
When you place an order in our website, you will receive and ‘Order Confirmation’ email including your details such as billing, delivery address, model name, length of the subscription. Please allow us 5 working days to process your order and deliver to the address of your choice.
When are you going to charge my credit/debit card?
Please note that we will take the monthly payments when we dispatch your monthly pack to you. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise.
Have you received my subscription, I haven’t had confirmation?
When you buy from us online, you will receive your ‘Order Confirmation’ by email. Please check your spam folder as it may have been sent there. If so, please add us to your safe senders list.
If you don’t like your first pack, you can return within 14 working days of receiving the first delivery from us with any seals and shrink-wrap intact. If you wish to cancel at any time after the 14 working days following receipt of your first pack, you are free to do so at any time. However, we would advise that you provide us with 28 days notice of cancellation as otherwise pack/s may already be on their way to you and we will be unable to prevent the delivery.