Customer Service

Shipping, Return & Cancellation

SHIPPING
 

We ship to USA, Canada and Mexico. Shipping costs are the same for USA, Canada and Mexico

Shipments are made on a monthly basis via USPS.  Expect arrival of your shipment 6 to 8 working days after it has shipped.

                        - $6.99 per shipment for 24 and 25 month deliveries

                        - $9.99 per shipment for 12 and 14 month deliveries

                        - $19.99 per shipment for 6 and 7 month deliveries

                        - Complete kits: $39.99 per order.

INTERNATIONAL TAXATION & DUTIES
 

Depending on your delivery location, your order might be subject to import taxes, duties and fees imposed by the country of delivery.  If your country does have taxes, duties and fees on imports, these are not covered by the postage charge on your order with DeAgostini Publishing USA, Inc. and are the responsibility of the end customer receiving the shipment. You may be required to pay them to receive your package.


RETURN
 

If for some reason you need to return a shipment please contact customer service at 877-544-6779 or via email at customerservice@deagostiniusa.com to obtain authorization. We will send you via email a prepaid UPS label that you can print and adhere to the shipping box and drop at your local UPS store or UPS drop box.

 
CANCELLATION - No commitment, no obligation, cancel at any time
 

If for some reason you need to return a shipment please contact customer service at 877-544-6779 or via email at customerservice@deagostiniusa.com to obtain authorization. We will send you via email a prepaid UPS label that you can print and adhere to the shipping box and drop at your local UPS store or UPS drop box.

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